Return Policy
iROCKER 90-Day Return Policy
Purchase with confidence with our no questions asked, 90-Day Return Policy! iROCKER strives to offer the highest quality products in the industry; however, if you are not happy with your purchase for any reason, you can return it within 90 days from the date of purchase for a full refund* of the original purchase price.
*If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund.
Feel free to contact us if you have any questions or need any assistance!
iROCKER Return Policy
- Subject to the terms of this policy, we offer returns within 90 days of the date of purchase. Your refund will go back to the original payment method.
- Returned items must be clean and in like-new condition with no visible signs of wear.
- All returns must include all originally included parts and accessories.
- All products are inspected upon arrival at our distribution center. *If the product is found to be in poor condition, or if any originally included parts or accessories are missing, this may reduce the amount of your refund.
- You are responsible for all return shipping costs.
- Used or Open Box boards are not eligible for returns under the 90-Day Return Policy.
- Hard Boards must be returned through FragilePak. Contact us for more information or support with your Hard Board return.
How to Return a Product - Click here to initiate a return
- Please return all items to iROCKER at the address listed in the Return Slip. You must include all originally included parts and accessories in your return.
- Download the Return Slip here and follow the instructions for preparing your order to ship.
- Ship your order with any shipping service so long as the package is sent with a tracking number. Please keep the tracking number for reference! It’s that simple!
FAQs
How long does it take to receive my refund?
Once your return arrives at our Distribution Center, our Returns Team will inspect the returned product and will notify the iROCKER Customer Experience Guides if the product is not in like-new condition, or if any parts or accessories were not included.
A refund is normally processed within seven business days after we receive the returned product. An email confirmation will be sent to you once the refund has been issued. If a refund is issued, it may take a few business days before the refund is reflected in your account.
I no longer have the original box my board came in. Now what?
The product does not have to be returned in the original box to receive a refund. To ensure your product is shipped safely, we recommend the following sizes.
- The dimensions of our Original Series board boxes are 96.5 cm x 38 cm x 46 cm
- The dimensions of our ULTRA™ Series board boxes are 63.5 cm x 30.48 cm x 50.8 cm
I forgot to include the Return Slip in my return. Now what?
Contact us and provide the following information:
- Tracking number associated with your return
- Customer name
- Items returned
- Order number
How will my refund work if I paid with Klarna?
We will refund any of the payments you have already made, and you will not be charged for any future payments. Please note that iROCKER is unable to refund any interest accrued on payments made.
Exchanges
We do not currently have an exchange policy or exchange program, so returning your gear for a refund is the best way to make another purchase of gear that better suits your needs.
