IROCKER - BLACKFIN - NAUTICAL

Warranty Policies

NAUTICAL-IROCKER-BLACKFIN WARRANTY POLICIES 


UPON RECEIPT OF THE PRODUCT, PLEASE INSPECT AND REPORT ANY MANUFACTURER DEFECTS. 

iROCKER INC (“iROCKER”) supplies a non-transferable, limited warranty (the “Limited Warranty”) to the original consumer-buyer (“You, “Your” or “Buyer”) of iROCKER products against material manufacturer defects arising under normal use of the purchased products (with respect to paddle boards, “Paddle Board Products,” and accessories, “Accessory Products,” and together with Paddle Board Products, “Products”). This Limited Warranty is subject to the following terms and conditions. PLEASE NOTE THAT SOME ITEMS ARE EXCLUDED FROM THE FOLLOWING LIMITED WARRANTIES. THESE ITEMS ARE DISCUSSED AT THE END OF THIS DOCUMENT. 

  
LIMITED WARRANTY DURATION: 

  • 3 YEARS from date of purchase on 2021 and Newer iROCKER and BLACKFIN Paddle Boards 
  • 2 YEARS from date of purchase on 2021 and Newer NAUTICAL and NAUTICAL Kids Paddle Boards 
  • 1 YEAR from date of purchase on Electric Pumps 
  • 90 DAYS from date of purchase on 2013 - 2019 Accessory Products included with SUP package 
  • 1 YEAR from date of purchase on 2021 and newer Accessory Products included with SUP package
  • 1 YEAR from date of purchase on Floating Mats
  • 3 YEARS from date of purchase on iROCKER 25L ROTO-MOLDED COOLERS
  • 3 YEARS from date of purchase on iROCKER 45L ROTO-MOLDED COOLERS 


LIMITED WARRANTY ON PRODUCTS COVERS MATERIAL MANUFACTURER’S DEFECTS ONLY, INCLUDING: 

  • Seam leaks 
  • Excessive workmanship defects 
  • Extracted handles 

  
LIMITED WARRANTY ON PADDLE BOARD PRODUCTS DOES NOT COVER DAMAGE FROM THE FOLLOWING CATEGORIES: 

  • Misuse of the Products.
  • Products that were lost or stolen. 
  • Damage caused by impact to rocks, docks, shore-pound, etc. 
  • Damage caused by normal wear and tear. 
  • Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F. 
  • Indents/texture on the PVC that is a result of the drop stitching construction.
  • Indents or wrinkles that are a result of the paddle board being rolled up or stored.
  • Texture or wrinkles on D-Rings, or mounts, that are consistent with the nature of inflatable paddle boards.
  • Variations in color of products stemming from differences in computer monitor display.
  • Damage caused by transporting an Inflatable Paddle Board Product on the top of a car. 
  • Damage to fin or fin box caused by impact to the fin. 
  • Damage caused by overexposure/storage in direct sunlight. 
  • Damage caused by mishandling, whether or not that mishandling is caused by the Buyer, including without limitation: airline travel, improper loading/unloading into trucks, rolling, or dragging on concrete, shipping, etc.  
  • Acts of God, fire, or casualty. 
  • Failure to exercise normal maintenance. 
  • Consequences of uses for which the Product was not designed. 
  • Damage to the valve caused by loosening the valve to deflate. 
  • Uses of a Product in ways, including any aftermarket modifications made to the item, other than as expressly provided by the instruction manual or any other documentation accompanying the Product.



LIMITED WARRANTY ON ACCESSORY PRODUCTS DOES NOT COVER DAMAGE FROM THE FOLLOWING CATEGORIES: 

  • Misuse of the Accessory Products. 
  • Accessory Products that were lost or stolen. 
  • Accessory Products used for commercial purposes. 
  • Damage due to falling on the paddle. 
  • Paddle filling with water. 
  • Accessory Products sinking. 
  • Damage caused by use of Accessory Products outside of their intended purpose. 
  • Damage due to normal wear and tear, chips, cracks, etc. 
  • Variations in color of products stemming from differences in computer monitor display.
  • Damage caused by impact to rocks, docks, shore-pound, etc. 
  • Color fading. 
  • Acts of God, fire, or casualty. 
  • Failure to exercise normal maintenance. 
  • Consequences of uses for which the Accessory Product was not designed. 
  • Damage caused by mishandling, whether or not that mishandling is caused by the Buyer, including without limitation: airline travel, improper loading/unloading into trucks, rolling, or dragging on concrete, shipping, etc. 
  • Uses of an Accessory Product in ways, including any aftermarket modifications made to the Accessory Product, other than as expressly provided by the instruction manual or any other documentation accompanying the item. 



LIMITED WARRANTY PROCESS – SOLE AND EXCLUSIVE REMEDY: 

IN THE EVENT OF A BREACH OF LIMITED WARRANTY, iROCKER’S ENTIRE OBLIGATION AND LIABILITY TO THE BUYER, AND THE BUYER’S SOLE REMEDY, IS AS FOLLOWS: 

  
iROCKER reserves the right, in its sole discretion, to repair or replace any Products deemed acceptable by iROCKER, in its sole discretion, for a warranty claim. The Buyer will pay all shipping costs associated with sending items in for repair or replacement. To make a warranty claim, please email: info@irockersup.com with: 

(1) proof of purchase (order number) and delivery.  

(2) a written summary of the defect.  

(3) a picture of the defect, serial number located on the paddleboard, next to the center fin.  

and (4) a name, phone number, and return mailing address.  

The buyer must contact info@irockersup.com before making any return based on a material manufacturer defect or in connection with a Product Limited Warranty claim. 


Any Product that has not been the subject of a Limited Warranty claim using the process set forth above, within the time period stated within this document, will be deemed to conform to the Limited Warranty and deemed accepted by the Buyer. 

  
*WHEN PURCHASING YOUR PRODUCT, YOU ARE AGREEING TO THE POLICY STATED ABOVE. 

  
WARRANTY DISCLAIMER FOR ALL PRODUCTS 

OTHER THAN AS EXPRESSLY SET FORTH HEREIN, iROCKER EXPLICITLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ANY PRODUCTS. SUCH DISCLAIMED WARRANTIES INCLUDE, BUT ARE NOT LIMITED TO, WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO EVERY BUYER. THERE ARE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE LIMITED WARRANTY. THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. 

LIMITED WARRANTY IS NOT AVAILABLE IN CONNECTION WITH THE FOLLOWING, AND iROCKER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY OF THE FOLLOWING PRODUCTS: 
  

  • Products sold to someone under a different name than the name on the order. 
  • Products purchased from a seller other than iROCKER. For the avoidance of doubt, the limited warranty is available only for items purchased through the following channels: iROCKERSUP.eu and the iROCKER store on Amazon. 
  • Products purchased in bulk, with bulk discount. 
  • Products purchased for commercial use. 
  • Products purchased in used condition from iROCKERSUP.eu or the iROCKER store on Amazon. 

  
LIMITATION ON LIABILITY 

IN NO EVENT SHALL iROCKER BE LIABLE TO YOU FOR A MONETARY AMOUNT GREATER THAN THE TOTAL AMOUNTS PAID OR DUE FOR THE PRODUCT(S) IN THE ORDER GIVING RISE TO SUCH LIABILITY. THE FOREGOING LIMITATION APPLIES EVEN IF THE PRODUCT FAILS OF ITS ESSENTIAL PURPOSE. 

IN NO EVENT SHALL iROCKER (OR ANY REPRESENTATIVE OF iROCKER) BE LIABLE TO YOU FOR ANY SPECIAL, DIRECT OR INDIRECT, EXEMPLARY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF GOODWILL, LOSS OR EXPENSE RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR THE PERFORMANCE OR NON-PERFORMANCE OF ANY OBLIGATION UNDER THESE TERMS, OR THE FACT THAT SUCH PRODUCTS DO NOT CONFORM TO THIS CONTRACT OR THE LIMITED WARRANTY, OR IN CONNECTION WITH THE USE OR AS A RESULT OF UNTIMELY DELIVERY EVEN IF SUCH PARTY HAS BEEN NOTIFIED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OCCURRING, AND WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCTS LIABILITY OR OTHERWISE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 

SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

  
PRODUCT WARNINGS 

YOU ARE RESPONSIBLE FOR READING ANY PRODUCT WARNINGS AND INSTRUCTIONS THAT ACCOMPANY ANY ITEMS YOU PURCHASE FROM iROCKER. iROCKER IS NOT RESPONSIBLE FOR ANY DAMAGES RESULTING FROM YOUR FAILURE TO ABIDE BY SUCH PRODUCT WARNINGS OR INSTRUCTIONS. PLEASE USE ALL iROCKER PRODUCTS SAFELY AND RESPONSIBLY. 

Replacement of the warrantied product may be contingent on the return of the defective/warrantied item.