Frequently Asked Questions

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Return Policy
Shipping Information
Frequently Asked Questions
Warranty Information

Have questions? We've got the answers!

Ordering Questions

Please check our Fins Collection for the fins you need.

All Center and Side Fins listed on the site are compatible with iROCKER, NAUTICAL and BLACKFIN boards from 2020 or newer.

Yes, fins are included in each board package and all fins are fully removable. The package comes with one center fin and two side fins. We sell river fins separately for those who plan to paddle in shallower waters. Boards purchased in 2018 or earlier have permanent side fins.

Yes, all board packages come with an adjustable paddle and everything else you need to start your paddle adventure.

If you want to purchase 5 or more boards, please contact us for fleet pricing.

iROCKER, BLACKFIN, NAUTICAL 2021 and newer boards come with action mounts which are small screws that allow for accessories to be securely mounted to the board. We sell accessories such as speaker, cup holders, camera mounts, phone mounts, rod holders and more! Check them out on the accessories page.

We are currently an all-online company which keeps our direct-to-consumer model costs low for you! We ship across Europe from our distribution center in Germany. Shipping is free for all paddle board purchases with a 90-day return policy. Our European customers can expect shipping times of 1-6 business days depending on the location.

iROCKER.EU offers same day standard shipping on all orders to the EU countries listed under SHIPPING DESTINATIONS, TRANSIT TIMES & PRICING*.Shipping cost will be automatically calculated at checkout. *Shipping cost exceptions are listed under Standard International Shipping. Shipping Info.

Unfortunately, the boards are sold only as bundles, and we cannot take them apart to sell only part of a bundle.

Yes! The SUP to Kayak Conversion Kit works on each of our boards. The kayak seat attaches to the D-rings which are located on the side of the boards. You can even fit 2 kayak seats on the BLACKFIN XL and BLACKFIN V!

All discounts provided are reflected on our website. If you are a first responder or healthcare worker, we do have a discount program for you. However, iROCKER reserves the right to discontinue this program at any time with no prior notice. Additional promotional code offers cannot be combined with this discount. Please contact us and send us a copy of your work ID (block out any personal info if you wish) and we will send you a coupon code worth 50€ off your next order!

All orders placed on iROCKERSUP.eu are shipped via GLS. Your order may be shipped in one large box or several boxes depending on items purchased. Generally everything will arrive at the same time. However, some items may be delayed but will arrive within 1-3 business days.

All our accessories can be used with your NAUTICAL board except:

BLACKFIN Fishing Rack
Fishing Rack Mount (Mount Only)
Sand Spear and Push Pole Combo
BLACKFIN Flip Lock Side Fin
BLACKFIN Touring Fin
BLACKFIN 4.6” Flip Lock River Fin
BLACKFIN Model SX Side Fin
BLACKFIN Paddle
Hard SUP Roof Rack Pads

All our accessories can be used with your iROCKER board except:

BLACKFIN Fishing Rack
Fishing Rack Mount (Mount Only)
Sand Spear and Push Pole Combo
BLACKFIN Flip Lock Side Fin
BLACKFIN Touring Fin
BLACKFIN 4.6” Flip Lock River Fin
BLACKFIN Model SX Side Fin
BLACKFIN Paddle
Hard SUP Roof Rack Pads

All our accessories can be used with your BLACKFIN board.

Exlclusive to BLACKFIN boards

BLACKFIN Fishing Rack
Fishing Rack Mount (Mount Only)
Sand Spear and Push Pole Combo
BLACKFIN Flip Lock Side Fin
BLACKFIN Touring Fin
BLACKFIN 4.6” Flip Lock River Fin
BLACKFIN Model SX Side Fin
BLACKFIN Paddle
Hard SUP Roof Rack Pads

Warranty & Repairs

Our iROCKER and BLACKFIN 2021 and newer boards come with a 3-year warranty and NAUTICAL 2021 and newer boards come with a 2-year warranty. Damage due to misuse or negligence is not covered. The warranty period starts at the date of purchase. The warranty excludes open box and used boards. You can read more about our warranty here.

Generally, the pressure gauge will start to register a pressure reading after the board reaches 7 PSIs or about 100-120 pumps. Make sure the pressure gauge isn’t loose and that the dial on your pump is not stuck in between settings.

All our boards are made with military-grade PVC and are built to withstand minor impacts to rocks, wood pilings or sunken objects. Caution is recommended when you encounter harsh terrain. Punctures caused by extreme conditions are not covered under warranty.

Marine PVC glue from any local hardware store will work great! We also sell PVC glue on our website under Spare Parts.

The wrench included in the repair kit should ONLY be used for leaking valves. Should you hear air escaping around the edge of the valve, please ONLY use the wrench to tighten by turning clockwise. The wrench should never be used to deflate your board. Improper use of this tool will void the board warranty.

Cut out a piece of the patch just big enough to cover the hole.
Clean the patch and board (area that will get glue) with an alcohol wipe - allow it to dry.
Apply glue to each side (patch and board) and let the glue sit for a minute to get tacky.
Place patch on board over hole and clamp it down (bar clamps or hand clamps work best) for about 12 hours. You can also use a heavy weight (> 10 kg) if you do not have clamps. That should do it. If your patch is too big, you will have to do little sections at a time (whatever you can compress with weight/clamps), that is why you don't want to use the full patch that comes in the repair kit.
As always, if you need further assistance, please contact us.

Technical Questions

It is easier to paddle with the logo facing towards the front of the board. This allows the water to slip more easily past the blade as it moves through the water.

The iROCKER dual chamber triple action hand pump is capable of inflating the board in approximately 5-7 minutes when pumping at a quick and steady pace. Some riders have reported as little as 3.5 minutes and others have reported as much as 10 minutes. The inflation time will depend on the pace you keep when pumping. The dual-chamber hand pump that comes with the iROCKER boards reduces pumping time by at least 100% over many single chamber pumps.

The iROCKER Electric Pump sold specifically on the iROCKER website is specially adapted to inflate any iROCKER board. It connects to a 12V car plug or marine battery and inflates the boards to 15 PSI in approximately 10-12 minutes. The iROCKER Portable Battery allows you to power your electric pump anywhere you go!

Absolutely, we keep our displays and demos inflated for several months at a time and they never lose any air. However, if you choose to leave the board in direct sunlight for an extended period of time, it is recommended that you deflate the board to prevent over-expansion from heat as this is not covered under the warranty.

The recommended pressure is 15 PSI. iROCKER boards can hold up to 23 PSI, however you will not gain much in terms of performance and rigidity by inflating the board over 15 PSI.

Start by making sure the valve area is dry so that water does not get inside the board. Press down and hold the valve pin button for 2 seconds under the valve cap. The air will rush out loudly for a few seconds so please be prepared! Allow the air to escape for a minute or two. Make sure the air valve is left open and start at the nose and roll it as tight and straight as possible. Then once you get to the air valve, you will want to close the valve so that no air gets back into the board, and then put the strap around it. Sometimes it helps to flip the fin section in so that it ends up on the inside of the roll. It should fit into the bag this way just fine. You can also check out this how-to video: https://www.youtube.com/watch?v=rKFqWW9nsnU

We recommend storing it completely dry, rolled up in the bag, away from the elements in a garage or shed.

No, the inflatable boards are too light, and the wind can cause the PVC to be warped. Traveling with an inflatable board on top of your car will void the board's warranty.

Yes! The paddle floats for enough time to find it should you lose or drop it. However, it will eventually fill up with water and sink after a few minutes. The foam piece inside the paddle makes it float, and therefore it only floats when the whole paddle is connected.

The handle comes off your SUP paddle and the kayak blade pops on, turns it into a kayak paddle (a blade on each end)! The kayak seat can be attached to the D-rings on all paddle boards.

Soapy water should do the trick! For the best results, we recommend checking out our iROCKER SUP Cleaner & Protectant (coming soon!) as well as the iROCKER Scuff Eraser XL (coming soon!).

Paddling Questions

Yes! Your dog’s nails will not pop the PVC and they ride well on almost any of our boards.

Yes, iROCKER SUPs are rigid enough to enable stability while practicing yoga. They provide just enough cushion to alleviate any strain on pressure points while performing different positions. You will have an effective and comfortable yoga experience. We recommend the iROCKER Cruiser or the BLACKFIN Model X!

You can fit 2 Kayak Seats on the BLACKFIN XL and BLACKFIN V!

We recommend the iROCKER CRUISER or the BLACKFIN Model X! NAUTICAL Boards are also a great option to get used to the sport of paddling and will help you decide which board you will want in the long run!

Germany-wide and very flexible. Thanks to our partner TRYUP! you can test many of our models. You get the board sent to your home and test it when & where you want. If you buy a board afterwards, you even get a refund of the test fee. You can find more information HERE.

STILL HAVE QUESTIONS? Get in Touch